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Working With CHART

Transparency, accountability and clearly defined working practices

Cruise and Tourism Assignments world-wide

We undertake cruise industry and tourism assignments anywhere in the world. The firm has worked extensively in the USA, the UK, Monaco, Australia and New Zealand and also carried out successful projects in the South Pacific, Melanesia, Southeast Asia, China, the Middle East and Western Europe.

Assignments can range from full-scale strategic studies to single issue projects, from studies lasting several months to those requiring only a week’s work.

The firm’s principal, Ted Blamey, leads each assignment personally.

A Close Consultant to Client relationship

The consulting relationship works best when CHART functions within the client organisation, working closely with the relevant executives and accountable to the CEO or COO or a senior functional/divisional head.

Ideally, CHART conducts much of the assignment based at the client’s own premises or on location within the relevant market/destination/area of operation.

Commissioning an Assignment

An assignment typically commences with a meeting to scope the client’s needs and expectations. This is followed by a project outline or proposal document for review, discussion and approval of the parameters of the work, including time-frame and fees.

For public sector and government projects, CHART is ready to respond to a tender, RFP or other necessary requirements.

Once commenced, CHART considers the current client to have priority in the event that an assignment requires an extension or additional projects are initiated. On the other hand, the client may terminate an assignment at any time.

Fees and Expenses

Fees are established before commencement based on an assessment of consulting time required and are either calculated on a per diem rate or set as a lump sum. Fees are usually paid monthly in arrears, after presentation of an invoice. An up-front advance is usual for new clients.

Out-of-pocket expenses are billed at cost, backed by receipts, and reimbursed monthly. Where travel is required, CHART willingly makes use of any arrangements the client has in place.

Deliverables

CHART agrees with the client the specific deliverables for the assignment. In addition to recommended action, these may include progressive findings and periodic reporting and reviews, executive counsel and management coaching.

CHART regards all analyses, worksheets, plans and supporting documents generated during an assignment to be the property of the client. All valuable work resulting from the assignment is assembled and provided to the client on completion.

Confidentiality

All aspects of CHART’s work are regarded as the proprietary property of the client and are treated in strict confidence.
Unless specifically briefed to do otherwise, CHART does not consider it has any authority to speak on behalf of the client.

CHART is particularly conscious of, and respects, the competitive nature of the industries in which it works.

Get in touch to discuss how we can help your organisation to develop strategy, improve performance , develop new business opportunities and drive growth and competition.


 

 

 

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Cruise Industry Clients

CHART Management Consultants and Ted Blamey have carried out projects and/or training for leading and emerging cruise shipping organisations around the world, including:

  • Silversea Cruises (Monaco, Florida, UK, European markets, Australia)
  • Regent Seven Seas Cruises (Florida, UK)
  • Residensea/ The World (Florida)
  • Norwegian Capricorn Line (Australia)
  • Sitmar Cruises (Monaco, Australasia, USA)
  • P&O Cruises (Australia)
  • Ministry of Tourism, Sultanate of Oman and World Tourism Organisation (Oman)
  • Asia Cruise Association (Singapore)
  • Papua New Guinea Tourism Promotion Authority (PNG)
  • Seatrade Communications (UK)
  • Shanghai International Port group (China)
  • Shanghai Municipal Tourism Administration (China)
  • PATA / Pacific Asia Travel Association (South Pacific)
  • Private equity group (Australia).